Refund & Cancellations

30-Day Money-Back Guarantee:

Comprehensive Coverage: Enjoy a 30-day money-back guarantee on all our services to ensure your complete satisfaction.
Exclusions: Please note that domain name registrations are not covered under this guarantee due to their unique nature.

Eligibility:

Refunds are provided within 30 days of purchase.
Refunds are applicable under conditions such as service cancellation within the first 30 days of subscription.
Refunds are not applicable for any additional services or products purchased outside of the standard subscription plan.

Refunds on Discounted Products:

Policy on Discounted Purchases: If a customer purchased a product at a discounted price, any refund provided will be based on the discounted purchase price, not the original retail price. This policy applies to all products bought during promotional or sale periods and through the use of discount codes.

Process:

Customers can request a refund by contacting our support team or by completing the cancellation form available here.
Refunds will be issued to the original payment method used.
The refund process may take up to 10 business days from the date of approval.

Refunds:

Customers are eligible for a refund within 30 days of the purchase date for any subscription plan.
Subscriptions purchased more than 30 days ago are not eligible for a refund.
Partial refunds are not available for downgraded plans or unused services within the subscription period.

Domain Cancellations:

Domains are non-refundable. Once purchased, a domain remains valid for one year.
If a subscription is canceled, the domain will remain active for the full year from the purchase date. Customers can reclaim the domain without additional payment by renewing their subscription or purchasing a new Basic or Starter plan within one year of the original domain issuance.
If a domain is not renewed within the specified period, it will be released back to the public registry, and Cypher Hosting is not responsible for any loss or acquisition of the domain by third parties.

Email Cancellations:

The email business address associated with a subscription will be canceled once the customer requests to cancel their subscription.
All data associated with the email business address will be permanently removed and will not be recoverable.
It is the customer’s responsibility to back up any necessary data before canceling the email service.

Service Downgrades:

Customers can downgrade their subscription plan at any time. However, downgrading does not qualify for a refund of the difference in cost.
Downgraded plans will take effect at the end of the current billing cycle.

Early Termination:

Service Termination by Cypher Hosting: If Cypher Hosting terminates the service due to a breach of terms by the customer, no refund will be provided.
Customer-Initiated Termination: If the customer terminates the service early, they may be eligible for a prorated refund, depending on the circumstances and reason for termination.
Refund Consideration by Cypher Hosting: Cypher Hosting may consider a refund for termination initiated by us, based on the circumstances, and reserves the right to decide if a refund will be issued.
Policy Details: For specific details on the grounds under which Cypher Hosting may terminate services, please refer to our Service Termination Policy.

Changes to Refund & Cancellations Policy:

Review and Changes: This Refunds & Cancellations policy is reviewed regularly and may be updated to reflect changes in our services, technology, or legal requirements.
Notification of Changes: Customers will be notified of significant changes to this policy through our website or other communication channels.

Last updated on 6th September, 2024

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Refunds & Cancellations

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Refund & Cancellations

30-Day Money-Back Guarantee:

Eligibility:

Refunds on Discounted Products:

Process:

Refunds:

Domain Cancellations:

Email Cancellations:

Service Downgrades:

Early Termination:

Changes to Refund & Cancellations Policy: