Terms of Service

User Accounts:

Users must create an account to access our services.
Account usage is subject to compliance with our Terms of Service.
Users are responsible for maintaining the confidentiality of their account information, including passwords, and for all activities that occur under their account.
Users must provide accurate and complete information during the account registration process.
Users agree to notify us immediately of any unauthorized use of their account or any other breach of security.
We reserve the right to suspend or terminate accounts that are found to be in violation of our Terms of Service or any other policies.

Termination Policy:

Grounds for Service Termination: Cypher Hosting may terminate services and user accounts for any of the following reasons, but not limited to:

Engaging in activities that support terrorism or human trafficking.
Distribution or creation of illegal content such as child pornography.
Fraudulent activities, phishing, or any form of deception.
Unauthorized distribution of copyrighted material.
Any actions that threaten the security or operational integrity of our services or other users.

Immediate Termination: Certain violations, including but not limited to unauthorized access attempts, distribution of malware, and severe breaches of privacy, will result in immediate termination without prior notice.
Consequences of Termination: Upon termination for breach of our terms:

All access to services will be revoked.
Data associated with the account may be deleted.
No refunds will be provided for payments already made.

Further Information: For a detailed explanation of activities that constitute a breach of terms and the full list of consequences, users are encouraged to review the Service Usage section of our Terms of Service.

Service Usage:

Our services are intended for lawful purposes only. Users agree not to engage in any activity that violates local, state, national, or international laws.

Prohibited activities include, but are not limited to:

Terrorism or activities supporting terrorism.
Human trafficking or activities supporting human trafficking.
Distribution or creation of child pornography.
Fraud, phishing, and other forms of illegal or deceptive activities.
Spamming or unauthorized bulk messaging.
Distribution of malware, viruses, or other harmful software.
Intellectual property infringement, including unauthorized sharing of copyrighted materials.
Harassment, abuse, or threats against others.
Any other activity that is illegal or that violates the rights of others.
Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
Using our services to engage in any misleading or deceptive practices.
Engaging in activities that disrupt or interfere with the operation of our services or the networks connected to our services.
Attempting to gain unauthorized access to our services, other accounts, computer systems, or networks connected to our services, through hacking, password mining, or any other means.
Using our services to collect or store personal data about other users without their express permission.
Violating any applicable local, state, national, or international law or regulation.

Violations and Consequences:

If a user engages in any illegal activities, Cypher Hosting reserves the right to block or remove the user’s website without providing a refund.
Violations of these rules will result in immediate suspension or termination of the user’s account.
We reserve the right to report any illegal activities to the appropriate law enforcement authorities.
Users found engaging in illegal activities will be permanently banned from using our services.

Free-Trial Policy:

Cypher Hosting offers a 1-week free trial for new customers to experience our hosting services.
Credit Card Requirement: Starting a 1-week free trial now requires a credit card upon sign-up. Your card will not be charged during the trial period.
Sign-Up Process: To start your free trial, simply fill out our sign-up form, provide your credit card information, and create an account. The trial details will be sent to your email address.
Limitations: The 1-week free trial does not include free domain registration or business email services. For more details on limitations or additional inquiries, please contact us through our contact page or via live chat.
Transition to Paid Plans: At the end of the 1-week free trial, your credit card will be charged automatically unless you cancel the subscription before the trial ends. If you cancel within the trial period, no charges will be applied to your card.
Cancellation Process: If you decide not to continue with a paid plan, you must cancel your subscription before the trial ends to avoid any charges.

Data Backup & Recovery:

At Cypher Hosting, we understand the importance of safeguarding your data. This section outlines our policies and practices regarding data backup and recovery to ensure that your digital assets are protected and can be restored in the event of data loss.

Data Backup

Regular Backups: We perform regular backups of your data, ensuring that copies are securely stored in redundant, geographically diverse locations.
Backup Frequency: Backups are conducted on a [daily/weekly] basis, with retention periods that vary depending on the specific hosting plan you are subscribed to.
Backup Integrity: We use industry-standard methods to ensure the integrity and completeness of backup files. However, customers are encouraged to maintain their own backups as an additional precaution.

Data Recovery

Recovery Process: In the event of data loss due to hardware failure, accidental deletion, or other issues, our support team will assist in restoring your data from the most recent backup. In the event of data loss due to hardware failure, accidental deletion, or other issues, our support team will assist in restoring your data from the most recent backup.
Recovery Time: The time required to recover data may vary depending on the size of the data and the nature of the incident. We aim to complete the recovery process as quickly as possible, typically up to 30 Minutes.
Limitations: While we strive to maintain the highest standards for data protection, we cannot guarantee the recovery of all data in every situation. Customers should take additional precautions to safeguard critical data.

Customer Responsibilities

Data Retention: Customers are responsible for understanding the data retention policies associated with their hosting plan and ensuring that they maintain their own backups if necessary.
Backup Verification: We recommend that customers periodically verify their own backup data to ensure that it is complete and accessible.
Data Requests: Customers may request data recovery through our support channels. However, such requests may be subject to additional fees depending on the nature of the recovery and the hosting plan.

Liability and Disclaimers

No Guarantee of Full Recovery: While we take all reasonable measures to protect your data, we cannot guarantee full recovery in every situation, particularly in cases of force majeure, user error, or circumstances beyond our control.
Limitation of Liability: Our liability for data loss and recovery is limited to the extent provided in our Terms of service & Privacy Policy. Customers are encouraged to maintain their own backups to mitigate potential risks.

Payment Terms:

Payment terms are detailed at the time of service subscription.
Late payments may incur additional charges as specified in our billing terms.
All payments must be made in the currency specified at the time of purchase.

Service Availability:

We strive to maintain high service availability.
In the event of service outages or disruptions, we will work to restore services promptly.
Cypher Hosting is not liable for any data loss or damage caused by service interruptions.

Liability:

Our liability is limited as per the terms outlined in our Terms of Service.
We provide services “as is” and disclaim warranties to the extent permitted by law.
Cypher Hosting is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

Governing Law:

Disputes arising from the use of our services are governed by the applicable laws of the respective country or jurisdiction in which the services are provided, internationally.

Experts Support & Service:

Available exclusively for Pro subscribers… For expert assistance, click here to get started.
This service allows customers to receive assistance and support from the company regarding themes, design, FTP file support, PHP, and code editing.
This service is not available for other subscription tiers, but the company is still willing to assist and explain how to perform tasks such as editing and designing, with the customer responsible for executing the edits and designs themselves.

Refunds & Cancellations:

For information regarding our refund and cancellation policies, including eligibility criteria, the process for requesting refunds, and specific conditions related to domain and email cancellations, please refer to our detailed Refund & Cancellation Policy.

If you have any questions or need assistance with cancellations, please contact our support team.

Domain Registration Agreement

Customer-Provided Domains:

Cypher Hosting is not responsible for domains that are not supplied by us. For Starter and Basic plans, the domain must be provided by the customer.
The responsibility for domains provided by the customer lies with the domain provider, not Cypher Hosting. This includes issues such as domain breaches or any problems arising with the domain, as it is not under our security.

Domain Responsibility:

We are not responsible for domains provided by the customer or those registered through our service.
In rare cases, we can provide technical support related to ICANN domains in accordance with the “Uniform Domain-Name Dispute-Resolution Policy,” which can be found here.

Domain Validity and Renewal:

Domains supplied by Cypher Hosting are valid for one year and can be renewed annually to maintain access to the domain address.
After the initial period, if the customer consents, we will automatically renew the domain every year. Customers have the option to choose not to auto-renew their domain.
Once the domain access period has expired, Cypher Hosting is not responsible for any issues with the domain, including if someone else acquires the domain.

Payment Issues:

If there are issues with credit card transactions or PayPal payments, the domain will be immediately canceled, and the customer will lose access to the domain.
For monthly subscriptions that include a domain, failure to process payment will result in the immediate termination of the service, and the customer will lose access to the website.
For annual or biennial subscriptions, failed payment will result in the immediate cancellation of the subscription and the domain, potentially causing the customer to lose the domain.

Advanced Plans:

In advanced plans, the domain is included in the payment. There are no refunds for domains; the domain remains active for one year from the purchase or subscription payment date, even if the subscription is canceled.
Customers can cancel the subscription purchase but cannot cancel the domain. For details on refund eligibility, refer to our Refund Policy.

Free Trial:

Each customer is entitled to a 7-day free trial. During this period, they can access the site with a temporary domain or a domain provided by the customer.
After 7 days, the customer must enter payment details to begin their monthly or annual subscription.
If possible, upon selecting a free trial option, the site will be automatically created for the customer, and the details will be sent via email. After the trial period, the site will be locked, and the customer must subscribe, or the site will be permanently deleted after a few days. If automatic email delivery is not possible, manual setup is acceptable.

Changes to Terms of Service Policy:

Review and Changes: These Terms of Service are reviewed regularly and may be updated to reflect changes in our services, technology, or legal requirements.
Notification of Changes: Customers will be notified of significant changes to these terms through our website or other communication channels.

Last updated on 6th September, 2024

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Terms of Service

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Terms of Service

User Accounts:

Termination Policy:

Service Usage:

Violations and Consequences:

Free-Trial Policy:

Data Backup & Recovery:

Payment Terms:

Service Availability:

Liability:

Governing Law:

Experts Support & Service:

Refunds & Cancellations:

Domain Registration Agreement

Customer-Provided Domains:

Domain Responsibility:

Domain Validity and Renewal:

Payment Issues:

Advanced Plans:

Free Trial:

Changes to Terms of Service Policy: